Policies

Thank you for shopping with my small business ☺️ Please read the following policies carefully before placing your order.

I DO NOT ACCEPT RETURNS OR REFUNDS; ALL SALES ARE FINAL.

Please reach out to me via Tiktok message, Instagram or email hiddentrinketsbymary@gmail.com if you have an issues regarding your order.

PLEASE CLAIM RESPONSIBLY. Only claim within your means. No putbacks/swaps after live show ends.

  1. CLAIMS AND DEPOSITS:

    • Claims for crystals made through TikTok Live require a $10 deposit to start a basket. This deposit will be deducted from the final total.
    • DEPOSITS ARE NON-REFUNDABLE
    • Payment must be made before the end of the live session or before leaving the live. If no payment is made within 24 hours after live ends, claims will be put back.
    • If you want an OPEN BASKET, please let me know and I can hold a basket for a maximum of 2 weeks.
    • PAY-AS-YOU-GO if you want an OPEN BASKET.
    • By placing a deposit, you agree to adhere to the rules and policies outlined herein.
    • THERE IS A ZERO TOLERANCE POLICY FOR GHOSTERS AND NON-PAYERS AND WILL BE BLOCKED.

  2. PAYMENTS AND OPEN BASKET HOLDS:

    • If a basket remains open and payments are being made, BUT surpasses the 2-week maximum hold period without full payment, any payments made shall be retained by my small business to offset its loss of business, and claims will be put back.
    • Once you want me to ship out your order, please let me know.
    • All sales are final, and payments are non-refundable under all circumstances.

  3. SHIPPING POLICY:

    • Free shipping is provided for orders over $75.
    • For orders under $75, shipping fees are based on the weight and destination of the package.
    • Every order is packed with love and good vibes and includes a freebie and will be shipped out as soon as possible.
    • Once payment is made, please allow me 2-5 business days for order processing and 2-7 business days for shipping.
    • Shipping is conducted via USPS Ground or UPS Ground. We do not ship during holidays or weekends.
    • Customers seeking expedited shipping must cover the additional shipping costs.
    • Hidden Trinkets by Mary is not responsible for any lost or stolen packages.
    • Once it leaves my hands, it is out of my control. But please reach out if there are any issues or concerns and I will be happy to assist you.

COMMUNICATION IS KEY. Please do not hesitate to reach out to me with any questions or concerns. I will respond as soon as I can ☺️💜


By making a purchase from Hidden Trinkets by Mary, you acknowledge that you have read and agree to abide by our policies. Thank you for your understanding and support.